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Products (13)

 

Customer Relationship Management by Teradata

The growth of the Internet, mobile sales channels and social networking makes recognizing your customers across multiple touch points a challenge. In addition, most companies have customer data in multiple, disparate systems that are not integrated. Managing these issues to really know your customers helps you quickly resolve critical challenges such as customer value, acquisition, growth and retention while enhancing your ROI.

Teradata Customer Management provides more relevant conversations with your customers, which lead to more profitable, satisfying and longer-lasting relationships by harnessing a powerful combination of advanced analytics and marketing communication features. Based on the robust Teradata database engine, Teradata offers these critical components of marketing effectiveness:

  • Campaign Management
  • Marketing Resource Management
  • Offer Management
  • Active Analytics
  • Integrated Web Intelligence
  • Interaction Management
  • Communication Management

Products and Services

With more than 30 years of expertise working with industry leaders worldwide, Teradata offers you mature and proven solutions to help you understand your customers and provide them with appropriate offers at the right time.

Products

Teradata Relationship Manager

Combines powerful analytics with automated customer communication capabilities to drive relevant and timely messages into operational systems, allowing you to interact intelligently with your customers.

Teradata Integrated Web Intelligence

Teradata Integrated Web Intelligence collects and integrates web behavior into your data warehouse to provide access to a more comprehensive customer view.

Teradata Database

The most scalable and easily managed relational database on the market.

Teradata Platform Family

Satisfy your end-to-end analytic needs with platforms designed to serve entry- to enterprise-level requirements.

Services

Teradata Industry Consulting Services

Tailored to specific industries including architecture and design modeling, data warehouse migration and analytics.

Teradata Project Management Services

Leverage the Teradata difference to expedite implementation and training, align strategic and operational intelligence, and more.

Teradata Availability Management Services

Minimize risk and maintain the most uptime possible for your data warehouse.

 

 

Marketing Automation: B2B marketing & lead management by Marketo

Easily create, automate and measure engaging campaigns across all your marketing channels.

Our marketing automation software gives you the power and flexibility to quickly launch highly targeted campaigns across your marketing channels in order to generate more revenue with less manual effort. Only Marketo provides ease and speed combined with enterprise-level power and flexibility so you never outgrow the system or run into roadblocks.

Generate Demand

Your potential buyers are out there researching solutions. Help them find and learn about yours more easily.

Build Relationships

Easily build automated campaigns that engage prospects in a personalized way, without help from IT.

Drive Sales

Convert more prospects into customers by triggering a sales call or relevant offer at exactly the right time.

Measure and Optimize

Move beyond opens and clicks. Quickly determine how each of your campaigns and channels impact pipeline and revenue.

 

Sales Cloud by Salesforce.com

Bring your CRM to the future.

MOBILE

Now, Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere.

 

B2B Marketing Automation by Silverpop

Lead Management

Engage helps B2B marketers close the loop between marketing and sales and drive higher revenues through lead management features that encompass lead-information capture, scoring, routing and monitoring. A properly implemented lead-nurturing program prevents leads from being lost through “leaky sales funnels” and decreases customer acquisition costs. When marketing departments work in concert with sales to understand and focus on the importance of providing quality leads rather than merely a large quantity of leads, they enhance sales productivity and contribute measurable and attributable ROI for their marketing programs. By integrating marketing strategy with sales execution and deploying the right tools and techniques, marketers can ensure that sales and marketing share a common understanding of the lead-to-sales process, helping to build a more productive relationship.

Silverpop’s Engage Lead-Management features include:

  • Flexible Lead Scoring—By strategically scoring leads based on criteria such as Budget, Authority, Need and Timeline (BANT), and demographics like state, company size, or revenue—you can segment and define your ideal buyer. Easily create a lead scoring model to best match your unique criteria of prospects.
  • Easily Identifiable Lead Ranking—Apply labels to your lead scores and help your sales team identify which leads are highly qualified. Find out what demands your prospects’ attention by focusing only on highly qualified leads.
  • Automated Lead Routing—Enable your sales team to focus its time and energy on leads that are ready-to-buy your products and services. Automatically route marketing-qualified leads based on scores or ranks, and eliminate the lead-distribution bottleneck that occurs with manual processing.
  • Easy Integration—Engage Lead-Management easily integrates with your CRM system to completely automate the lead-to-sale process.
  • Automated Alerts—Automatically trigger messages to your sales' email inbox when a lead turns sales ready.
  • Greater Visibility—Obtain complete transparency into the sales readiness of your prospects. With Silverpop’s On-Demand Reporting, be ready to make fully informed, strategic decisions. Know where to place emphasis, or make improvements in the lead-management process.

Lead Nurturing

Not all prospects are immediately ready to buy. But when they are ready, you want to make sure your brand is top of mind. By utilizing Silverpop's lead-nurturing capabilities, you can enable prospects to learn and interact at their own pace, while guiding engaged prospects successfully through your sales funnel—educating them about your product and company. Silverpop’s lead nurturing is backed by a world-class email automation system. At the end of the day, if your nurture emails aren’t getting to the inbox, your efforts are wasted.

Utilize Silverpop’s Lead Nurturing, so you can:

  • Execute automated lead-nurturing campaigns with multi-touch communications
  • Automatically score leads based on user-defined criteria and route qualified leads to sales
  • Raise revenue opportunity by warming previously unused marketing leads
  • Increase closed deals by allowing sales to focus solely on qualified leads
  • Expand the lifetime value of customers by offering additional products or services via ongoing communications
  • Track and analyze results by tying sales directly back to lead-nurturing campaigns, which generates demand
 

Oracle Marketing Cloud by Oracle Eloqua

The only Modern Marketing solution that integrates cross-channel, content, and social marketing with data management for the enterprise.

MODERN MARKETING

Creating Ideal Customers

Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data.

Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance.

Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue.

Marketing Simplicity

Gain the most comprehensive view of customer data. Simplify marketing complexity with the most powerful cross-channel platform. Deliver personalized content at each step of the customer journey.

Customer Centricity

Capture data and use a single customer profile for every marketing process. Recognize every customer as an individual. Engage customers intelligently with content in context to deepen the relationship.

Enterprise Reliability

Consider the advantage of a single unified solution that marketers love and IT trusts. Connect all marketing technology on one platform. Unify your data and execute programs across all digital channels.

 

CallidusCloud by CallidusCloud

Get from lead to money faster.

We all have one goal - to generate more deals, for more money, faster than ever before. The best way to do this is to optimize your lead to money process. Identify the right leads, ensure proper territory and quota distribution, enable sales forces, automate quote and proposal generation, and streamline sales compensation. All of this working in harmony means one thing: bigger deals, faster.

MARKETING AUTOMATION

Generating as many high-quality leads as possible is marketing’s job. The key to this is to have rich intelligence about what buyers are doing, when they’re doing it. Marketing automation should capture visitor insights and intent and help you uncover hot prospects. It should help you nurture leads that aren’t ready to buy, and pass those that are qualified to sales quickly.

TERRITORY OPTIMIZATION

Territory optimization is about maximizing current sales capacity to meet revenue and growth targets. Analyzing territories based on historical data, product saturation, competitor saturation, and where marketing dollars are being spent, will drive higher quota attainment. With the right data accurate territories can be defined in moments and achievable targets can be rolled out in a top down and bottom up fashion. This leads to better alignment between quotas and business objectives to ensure revenue targets are reached.

SALES ENABLEMENT

Throughout the course of a sales cycle, reps and channel partners need the right tool to get the job done. They need a sales enablement portal that can prescribe the right content, playbooks to guide them through the different buying cycles and personalized deal portals to share critical documents with buyers in a professional manner. They should be able to provide critical feedback to marketing to improve the quality of the content available in the portal. The portal should provide access to training and coaching to truly enable sales with everything they need to win, all on their mobile device.

CONFIGURE, PRICE, QUOTE

Getting a detailed quote to your prospects quickly is critical to closing the deal. Guide reps to the right product selection, identify opportunities for up-selling and cross-selling and ensure the selections are configured correctly for maximum deal size. Accelerate the sales cycle whilst protecting margin with intelligent discount rules that minimize the need for workflow approvals. Mobile access means you can quote bigger and quote faster, anywhere.

INCENTIVES COMPENSATION

Sales reps are motivated by two things: money and competition. Incentives should be used to drive the adoption of behaviors that lead to more closed deals. Incentive compensation systems should drive sales performance while reducing errors in payouts and shadow accounting, boosting productivity. Balance the cash incentives program with gamification techniques such as competition and recognition to get reps to adopt the selling behaviors and tools needed to drive consistent quota attainment.

 

Adobe Campaign by Adobe

Adobe Campaign gives you a single hub to orchestrate and execute campaigns across all of your marketing channels.

Visual campaign orchestration

Intuitively design and automate customer experiences across channels, from one-off campaigns to triggered messages, with a graphically rich interface.

Integrated customer profile

As customers move across online, mobile, and social channels, you’ll be able to build individual profiles that capture their interests, activities, and interactions. All of which helps you create more relevant marketing experiences.

Targeted segmentation

Sophisticated list selections let you target highly focused audiences and create personalized experiences for each customer.

Real-time interaction management

Only Adobe Campaign lets you design and leverage marketing offers in a central place, so you can easily deliver personalized messages across inbound and outbound channels in real time.

Operational reporting

Easily see how well your campaigns are performing, without a data analyst, and plan campaigns with a dashboard made for marketers.

Cross-channel execution

Achieve top delivery rates, strengthen your sending reputation, and maintain positive customer engagement with better email execution processes.

 

Microsoft Dynamics CRM by Microsoft

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

 

IBM® Unica® Leads by IBM

Deliver quality leads to improve close rates and increase revenue

With IBM® Unica® Leads, formerly Unica Leads, marketers can more effectively notify and deliver leads to sales teams and qualified agents, monitor their disposition and measure results from leads passed. Unica Leads helps marketers increase lead close rates, which improves the return on investment (ROI) of lead generation marketing investments.

IBM Leads improves the end-to-end lead routing and monitoring process and fills the critical gap between marketing and sales:

  • Capture, qualify, prioritize and assigns leads more effectively.
  • Notify, deliver and reassign leads to sales teams and qualified agents.
  • Track results and close the loop on every lead generated to determine the most effective partners and the most qualified lead sources.

Capture, qualify, prioritize and assigns leads

  • Capture leads from campaign responses, inbound calls, web inquiries and other sources.
  • Rank leads using unlimited criteria to maximize sales productivity.
  • Determine priority level so that highest value leads are handled first.
  • Assign the lead automatically to the best individual/partner and monitor lead capacity to ensure that nobody is overloaded.

Notify, deliver and reassign leads

  • Alert the sales representative that a new lead is waiting, ensuring prompt action.
  • Deliver leads to the best channel for each user such as email, sales force automation tool or a call center system.
  • Improve lead distribution and assignment using easily defined, flexible business rules that incorporate sophisticated analytics, capacity constraints, regional overlays and product group or segment hierarchies.

Track results on every lead generated

  • Track results on every lead generated to determine the most effective partners and the most qualified lead sources.
  • Increase lead generation effectiveness by providing marketing and sales with real-time visibility into the disposition of leads, from capture through closure, offering an effective method for garnering valuable feedback on lead quality and helping understand the return on marketing initiatives.
 

SAP CRM by SAP

Engage your customer like never before

Aligning your organization around your customers is now more important than ever. Your Marketing, Sales and Customer Service teams are the front line to the customer. They need to harness your end-to-end enterprise, along with deep customer insight and personalized engagement in order to stand-out from the competition and deliver a relevant experience at every step of the customer journey. Equip your marketing, sales and customer service teams with SAP cloud solutions to win with today’s empowered customers.

 

Bpm’online marketing by bpm'online

A holistic multichannel marketing management software powered by out-of-the-box best practice processes delivering demand generation excellence.

Use out-of-the-box processes for lead managementBpm’online marketing provides best practice processes for efficient lead management – from demand generation to lead nurturing, to final hand-off to sales. Make sure your sales team focuses only on qualified and sales-ready leads.

Maintain a constant dialogue with your customersUse email-marketing tools to establish and maintain personalized communications with every customer. Optimize your communication strategy based on mass mail responses.

Engaging interface that users love!Enjoy working with the modern, streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant. The bpm’online marketing application has a social look and feel and delivers the same user experience no matter what device it is used on: laptop, tablet or smartphone.

Product overview

Bpm’online marketing is a robust marketing automation software that helps to gain demand generation excellence through identifying customers’ needs and nurturing their interests until they are successfully transformed into opportunities.

1. Easily manage each step of customer demand generation by following pre-defined processes – from lead qualification to hand-off to sales.

2. Use bpm’online analytics to track new leads, evaluate the level of engagement and efficiency of different channels. 

3. Use bpm’online marketing to build your target audience and send bulk emails with just a few clicks of a mouse.

 

ExactTarget Marketing Cloud by ExactTarget

Build a Single View of Your Customers

Contact Builder

Build a 360-degree view of your customers—making it easier than ever to turn data into personalized customer conversations at any size, in any channel.

Manage The Customer Journey

Journey Builder

Trigger timely, meaningful messages across online and offline channels based on real-time customer behavior with our intuitive interface.

Deliver Personalized Content to Every Channel and Every Device

Email

From basic email marketing solutions to sophisticated programs, you'll get access to literally hundreds of features to execute any possible use case.

Mobile

Engage with customers at their fingertips, increase app engagement, and drive mobile commerce with easy-to-use mobile messaging and targeted app alerts.

Social

Gain insights about social conversations, reach your audience with relevant content, and create branded social experiences with our comprehensive social offerings.

Ads

Create highly effective social advertising campaigns that drive real business results from your ad spend.

Web

Gather real-time data around customer preferences and purchase habits, then act on that data to increase conversions and order values—while building loyalty.

Content Builder

Manage and track content across all channels in a single location—searching, categorizing, and filtering your content has never been easier.

Make the Most of Your Data

Discover

Quickly and easily create reports with custom parameters and view results in real time using our drag-and-drop interface.

Audience Builder

Instantly filter and segment based on any criteria using customer data from multiple sources to target your message with greater precision than ever before.

Build on the Most Trusted Platforms

Fuel™

Build upon, extend, and integrate with the industry's leading cross-channel marketing automation platform.

HubExchange

Find, install, and begin using apps built by our ecosystem of technology partners in the HubExchange app marketplace.

Salesforce1

Connect all your apps, devices, and data with one platform—designed for the new hyper-connected world of customers.

 

Oracle Siebel CRM by Oracle

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth.

Why Oracle?

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with role-based customer intelligence and pre-built integration.

 

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