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Appian BPM Suite by Appian

Improve how work gets done with industry-leading innovations in intelligenct business process management, social collaboration, enterprise mobility and portable on-premise/cloud computing. Available through web and mobile interfaces, the Appian BPM Suite is the easiest way to manage business processes, work automations, and social collaboration across the enterprise for employees, customers, and systems.

Appian provides a modern application platform to drive better business decisions, actions and results. All the data, all the processes, all the documents and all the collaborations – in one environment, on any device, through a simple social interface.

 

Pega BPM by Pegasystems

Pega BPM simplifies and automates your operations so that you can reduce costs and improve business agility.

Pega BPM is recognized by leading analyst firms as the most comprehensive and unified BPM platform. It contains everything you need to create flexible and easy-to-use solutions.

Only Pega BPM can be rapidly deployed and tailored to meet diverse and changing requirements. Customers report 30% faster time-to-market using Pega over competing solutions.

 

TIBCO ActiveMatrix® BPM by Tibco

TIBCO ActiveMatrix® BPM is a single business process platform able to handle an enterprise's business process needs… all of them. It was designed to be business friendly with enterprise strength, able to manage departmental processes as easily as enterprise mission-critical processes and span human workflows to case management.

 

OpenText Cordsys by OpenText

Successful businesses need to be built-to-change. However, many organizations are hindered by IT landscapes that are built-to-last. Opentext Cordys closes this gap through a powerful, next generation Business Process Management Suite that enables organizations to adopt and embrace change and at the same time stay in control. OpenText Cordys puts the business in direct control of their processes and fosters alignment between business and IT, resulting in tangible benefits for both. OpenText Cordys is unique in its ability to align IT with business needs.

OpenText Cordys is designed to support a continuous process improvement cycle that follows the natural flow of iterative and agile transformation:

Discovery of processes based on mining techniques or simplified manual goal- and activity modeling

  • Modeling processes according the business objectives and strategy
  • Executing processes in exact accordance with designs
  • Monitoring processes and business activities closely in real-time
  • Improving processes and analyzing feedback on a continuous basis

With OpenText Cordys you can leverage new process-oriented solutions and services from the cloud, while respecting existing enterprise software. Deliver better customer service and release additional value from existing IT.

 

Bpm'online CRM by bpm'online

Bpm’online CRM is a fully integrated CRM suite comprised of Marketing, Sales and Customer service applications designed to connect the dots between marketing, sales and customer service, efficiently managing the complete customer journey – from lead to order, and to ongoing account maintenance.

Unique features of bpm’online CRM solutions:

Out-of-the-box best practice Processes

Bpm’online products include a set of best practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy for clients to jump start using the system, bringing industry best practices to their work.

 

A complete view of the customer journey

Bpm’online delivers end-to-end processes to manage the complete customer journey – from lead to order and continued account maintenance. Connecting the dots between marketing, sales and customer service allows companies to effectively manage every stage of their customers’ interactions.

 

Engaging interface that users love!

Bpm’online applications have an engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates. The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop.

 

Bpm’online products are backed by a robust business process management platform based on BPMN standards. Working with business processes in bpm’online is easy - no need to be a technology specialist and there is no coding. The built-in visual process designer allows users to easily modify any pre-set processes or build new ones tuning the logic of bpm’online application to their business needs.

 

Oracle BPMS 11g by Oracle

Oracle Business Process Management Suite 11g

The Industry's Most Complete and Business-Driven BPM Solution

Simplifies process management success with a business-driven approach, bringing together cross-departmental applications to create end-to-end, efficient, and social business processes.

 

AgilePoint iBPMS Platform by AgilePoint

Our flagship platform, AgilePoint iBPMS, consists of 5 core components used to create mission critical business applications. Together, they provide an application development framework that enables business and IT to collaborate throughout the development lifecycle.

Traditionally, application development has been driven by the IT organization. Due to limited budgets and resources, developing any new or improved business application typically takes between 12-18 months. Often much of the delay in delivering applications is due to the gap of knowledge between business stakeholders and developers. Common issues are misunderstanding the business requirements and the frequency of changes based on market needs.

With AgilePoint iBPMS, the business stakeholders provide the majority of development efforts and are empowered to quickly make changes without relying on IT. Since stakeholders are creators and users of the application, they can help reduce change management challenges and enable people to work where they are comfortable: portal, email, mobile, or social tools.

Our clients can focus on the core functionality of the solution as IT creates reusable business services that integrate with existing systems. With AgilePoint iBPMS and our Agile Methodology, we have helped companies reduce the application development cycle by 90% and start seeing results in less than 6 weeks.

 

Vitria Operational Intelligence by Vitria

Introducing Vitria Operational Intelligence

Vitria Operational Intelligence (OI) empowers business leaders to quickly act on insights gleaned from streaming data and information – while it still counts. It is the only unified software platform that combines the ability to analyze streaming Big Data, complex events and processes with the ability to take immediate action on discovered insights through automated processes and guided workflows.

With Vitria OI, enterprises can continuously monitor business activity across multiple applications to gain real-time actionable insight. Examples of activity patterns that can be quickly uncovered, analyzed, and acted upon – in seconds and minutes – include those related to financial transactions, orders, shipments, packages, vehicles, online customers, passengers, and people of interest.

Organizations are producing increasingly vast volumes of high velocity data in a myriad of formats – commonly referred to as Big Data. Previously, they have had to resort to capturing, storing and then attempting to extract insights from data warehouses after the fact. Vitria OI lets them continuously analyze streaming Big Data, in real-time – and take immediate action.

 

OmniFlow iBPM Suite by Newgen Software

OmniFlow Intelligent Business Process Management (iBPM) suite strategically orchestrates advanced technological tools to model, deploy and manage mission-critical business processes that span multiple enterprise applications, corporate departments, and business partners. This platform independent Business Process Management suite from Newgen has seamless integration capabilities, allowing it to be introduced to any existing IT infrastructure. It allows businesses to grow and innovate through improved business insights, greater process control and enhanced customer experience.

OmniFlow Intelligent Business Process Management (iBPM) suite thrives on 4 inherent capabilities to transform businesses across industries:

  • Integration

State of the art integration capabilities with any third party Enterprise Content Management engine including OmniDocs ECM suite to seamlessly manage all enterprise content. It can also be introduced to any enterprise application or middleware through ESBs (Enterprise Service Bus)

  • Collaboration

Collaborative platform for designing/modeling efficient business processes and creating smarter rules that define operational workflows. It leverages various social platforms and a unique ‘Chat’ functionality to bring together the domain experts, business leaders and process stakeholders.

  • Analytics

Advanced analytics engine that lends businesses a distinct competitive edge by driving operational innovation and unique strategic initiatives. It allows businesses to monitor real-time process performance and track dynamic market movements to make smarter, well-informed decisions.

  • Agility

Agile solution architecture allows businesses to quickly adapt to market conditions by triggering real-time response mechanism to meet dynamic customer demands. It fosters an environment of continual process improvement and adaptability.

OmniFlow Intelligent Business Process Management (iBPM) suite comes with a comprehensive Dynamic Case Management functionality, allowing systematic collaboration of individuals and processes in a structured or ad-hoc manner to support non-standardized, unpredictable processes. Newgen also offers BPM on Cloud to support the dynamic business needs of growing businesses.

 

Interstage BPM Suite by Fujitsu

Complete Business Integration Platform

Interstage Business Operations Platform delivers the ability to quickly and easily couple, decouple, recombine and restructure corporate IT systems in the face of changing market demands. This process-driven use of Web Services with SOA provides profound business benefit. Using Web Services in combination with SOA is the perfect approach towards agile Enterprise Application Integration.

Interstage Business Operations Platform helps IT managers and developers to rapidly model and integrate their entire enterprise business operations landscape, while ensuring that existing IT assets are fully leveraged.

 

 

inubit by Bosch Software Innovations

To improve the efficiency of their business processes, increase productivity, and speed up operations, companies need a flexible system of process management that is a perfect fit to their requirements – and this represents the key to their future success. This makes it all the more important to choose a solution that permits business processes to be optimized systematically and transparently.

That solution is inubit – our versatile, integrated business process management (BPM) software, designed to help you to make your core processes leaner, more flexible, and more efficient. Its model-based approach enables business users to design and implement their own processes with no programming knowledge required.

inubit provides support throughout the entire BPM lifecycle and ensures that all phases of integrated process management mesh perfectly. As a result business users, IT specialists, and system administrators can work together under ideal conditions along the whole process chain, with no loss of efficiency due to media discontinuities.

 

OpenEdge BPM by Progress Software

Build applications and integrations quickly with visual processes

Progress OpenEdge BPM is the first to combine an industry-leading business process management solution within the application development platform to simplify the development and deployment of dynamic business process applications.

Whether you are an executive, a business analyst, or an application developer, you can gain more visibility into what drives your business processes and increase your ability to rapidly customize your applications so you can provide continuous process improvement. OpenEdge BPM helps empower your business managers to drive the business – not IT.

 

Bizagi BPM Suite by Bizagi

Discover a Business Collaboration Platform that speaks the way you do: the language of business process. From design to automation and deployment, Bizagi Suite supports the complete BPM lifecycle.

Bizagi Modeler: The most powerful BPMN modeling environment to design, document and evolve business process models with complete confidence.

Bizagi Studio: “Modeling over programming” helps users transform process models into running process applications and workflows.

Bizagi Engine: Update-once & change-everywhere” approach deploys the business processes across JEE and .NET platforms.

 

PNMsoft Sequence by PNMsoft

PNMsoft Sequence™ is an Intelligent BPM Software which enables your company to automate and control its business workflows. PNMsoft Sequence provides superior control over rapid workflow changes, using unique HotChange® technology. Gartner recognizes Sequence as an iBPMS (Intelligent BPM Suite) – the only 100% Microsoft-based BPMS in this class.

PNMsoft Sequence enables your organization to:

  • Design automated, human-centric workflows to replace manual procedures.
  • Run processes in a collaborative end-user interface.
  • Provide data visibility and establish management control over processes.
  • Continually optimise and improve processes.
  • Manage multiple versions of processes in a constantly changing business environment.
  • Access processes via PC and all mobile devices.
  • Rapidly integrate intelligent workflows with Microsoft Dynamics CRM.

PNMsoft Sequence is a web-based, enterprise-level software which both suits mid-sized businesses and can scale up for organisations with hundreds of thousands of employees. We offer a range of deployment options for PNMsoft Sequence: on-premises, managed on-premises, hosted, and SaaS. PNMsoft Sequence users can complete tasks via PC or mobile device.

Our latest version of PNMsoft Sequence – ‘Sequence Kinetics’ includes more intelligent features than ever before. Get started by requesting a demo below.

 

Living Systems Process Suite by Whitestein

As process automation spreads across the enterprise and supply chain we encounter more processes with flows that must adapt properly to the business situation and context in which they are being performed.

A modern BPMS must therefore do more than simply automate BPMN. It must be able to intelligently assist process participants in determining the best course of action for a given context. This requires powerful real-time analytics and a process engine capable of providing intelligent decision support.

To achieve process intelligence, the Living Systems Process Suite (LSPS) combines the concept of business Goals with the Knowledge that describes a business environment and the Events occurring in real-time within that environment.

This relationship is placed at center-stage throughout the entire process lifecycle: modeling, automation, analytics, and continuous optimization.

Every business has goals. They are the focal drivers for every strategy, operation, and resource use and are steady guides in times of high market and business dynamics.

LSPS is the only intelligent Business Process Management Suite (iBPMS) that effectively captures and actively follows business goals with Goal-Oriented BPM. Leveraging smart, self-adaptive software technology, it delivers end-to-end agility to structured and unstructured processes.

 

Kofax TotalAgility by Kofax

Kofax TotalAgility™ is a BPM and Dynamic Case Management platform that enables organizations to achieve significant operational gains through better management of processes. More efficient, flexible and better executed business processes mean lower costs plus greater and earlier ROI. TotalAgility provides capabilities for process design, automation, simulation, workflow control for managing human tasks, integration tools for linking business applications (ECM, CRM, Email) to processes and business rules.

Kofax's TotalAgility Helps Organizations:

  • Achieve continuous process improvement
  • Deliver organizational transformation for a competitive advantage
  • Reduce costs associated with standardized and repetitive business processes
  • Support the efficient delivery of non-standardized or unpredictable business processes
  • Ensure compliance to industry regulations (e.g. SOX and HIPAA)
  • Reduce errors and improve exception handling
  • Deliver increased ability to respond to changing organizational and market conditions
  • Deliver improved visibility of operational performance, to process and task level

TotalAgility's industry leading support for Dynamic Case Management delivers support for non-standardized, unpredictable processes while improved operational performance visibility is delivered through the availability of user defined dashboards and process analytics.

TotalAgility allows users to modify business processes in real time, on live instances of the process, allowing clients to modify their business processes rapidly in response to changing market conditions. In addition advanced workflow rules can ensure compliance to industry regulations.

Kofax TotalAgility can be deployed on premise or in the cloud via Microsoft Windows Azure. TotalAgility delivers industry leading out of the box integration with the Microsoft portfolio, interacting seamlessly with Microsoft Dynamics CRM, SharePoint and Exchange. The software also supports integration with Microsoft Lync for collaboration, as well as non-Microsoft products (such as HP Trim). Integration with on and off premise data repositories allow organizations to easily extract business data and apply it to their business processes.

 

SAP NetWeaver BPM by SAP

Achieve higher levels of flexibility, efficiency, and responsiveness. Our business process management (BPM) and integration software can help you support evolving business requirements with robust process modeling tools, standards, and best practices – in a language both business and IT professionals can understand. 

The potential benefits?

  • Automated, flexible, and integrated business processes that span applications and geographies
  • Faster access to information from any device or environment – with people-centric applications
  • Improved process lifecycles, from design and deployment to analysis and governance
  • Enhanced data modeling and metadata management techniques
  • Accelerated solution deployment, streamlined operations, and continuous process improvements

 

 

webMethods Business Process Management Platform by Software AG

Software AG’s webMethods Business Process Management Platform delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation.

Automate, manage and monitor enterprise-wide business processes using the webMethods Business Process Management (BPM) Platform. Our platform includes everything you need—technology, best practices and content—to get started and quickly show results.

 

BizFlow BPM Suite by BizFlow

Dynamic BPM Suite for Rapid Application Development

BizFlow BPM software is a complete business process management suite for rapidly designing, implementing, deploying, and optimizing solutions for business process automation and transformation. 

The BizFlow Plus BPM Suite includes:

  • BPMN Process Design and Execution - Through BizFlow's business process modeling studio, organizations model their process in a simple drag-and-drop, BPMN format for quick design and deployment
  • Business Rules - A business rules management capability linking strategy and policies into operational activities
  • Web Application and Form Development - BizFlow WebMaker is the first BPM web application technology to let you develop applications for the web and mobile environment simultaneously, all with a codeless, MVC environment for quick and user-friendly results
  • Tasking and Action Tracking - BizFlow is the only BPMS with out-of-the-box dynamic tasking capabilities enabling Task Management, Correspondence Management, Case Management, Transmittal, and Action Tracking solutions
  • End-User Solution Design and Deployment (Quick Process) - Users can create apps in 5 steps and 15 minutes. It's fast, easy, and extremely efficient for automating human processes
  • Ad-Hoc Reporting, Dashboards, and Analytics - Using data from processes, forms, and external application databases, users can create ad-hoc reports and powerful executive dashboards
  • SOA Integration - Wizard-driven web service creation, reuse, orchestration, and management capability
  • Mobile BPM - Native or web-based User interfaces for mobile devices
  • Cloud - BizFlow is fully operational as a BPM cloud offering
  • Security & Administration - LDAP, Single Sign On, CAC/PIV integration and Public Key Infrastructure are inherent
  • Process Monitoring - A graphical process map and KPIs for instantaneous visibility
  • Flexible User Interface & Collaboration for a Global Workforce: Wizard-driven, point-and-click configuration for personalized experience
 

AWD® by DST Systems

AWD® for Business Process Management

The dynamics of successful customer experiences are changing, with rising consumer expectations and greater competition for market share. How you engage your customers will determine the long-term profitability of your organization. The importance of having an enterprise-wide, adaptable and easy-to-customize solution is greater than ever. Our Business Process Management (BPM) solution brings together all of your operational components — creating true harmony and collaboration among all the players.

 

Intalio|bpms by Intalio

Intalio|bpms provides a comprehensive enterprise-class platform to design, deploy, and manage the most complex business processes. It features an intuitive and powerful visual designer and a reliable high-performance process execution server. Intalio|bpms also includes enterprise-level capabilities such as business activity and metrics monitoring, business rules and decision management, document management, mobility support, and system integration tools and portals-- all the features you need and expect in a BPM system, and more.

 

IBM Business Process Manager by IBM

IBM® Business Process Manager is a full-featured, consumable business process management (BPM) platform designed for faster time to deployment. It includes tooling and run time for process design, execution, monitoring and optimization of business processes.

IBM Business Process Manager can be used almost immediately in its standard configuration or in an easily customizable configuration. It provides a highly integrated environment that scales smoothly and easily from initial project to enterprise-wide program, providing faster time to value with improved user productivity.

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Buyer’s Guide for Business Process Management

Introduction to Business Process Management

When humans discovered the “process” of doing things in order to accomplish their goals, development, progress, and civilization were born. From making fire to finding solutions to current problems and issues, everything revolves around a process. And a process can still have subprocesses or parts within—a “process within a process.” For example, online shopping requires payment. Payment Information is a part, or a subprocess, of the Payment Process. And the Payment Information process has another subprocess called Credit Card Verification. Some organizations have simple processes, while others have more complex approaches for managing their business operations in order to be effective, efficient, and successful in their respective industries.

As the name itself implies, Business Process Management (BPM) focuses on the improvement of a company or organization's performance by managing its business processes. BPM is also a systematic approach for making an organization's workflow more effective, efficient, and adaptable to a constantly changing environment and industry. Many discussions about BPM see it from two viewpoints—people and/or technology.

This Buyer's Guide will provide its audience and readers with enlightening and informative topics relating to Business Process Management technologies. The goal is to guide every organization or person in choosing the right tool and/or technique for managing their business process(es). The following are the outline topics in this Buyer's Guide: 

  • What is Business Process Management?
  • History of Business Process Management
  • Types of Business Process Management Suites
  • What Common Problems Does Business Process Management Solve?
  • Key Business Process Management Suite Features
  • Selecting the Right Business Process Management Suite
  • Benefits of Business Process Management Suites
  • Pricing
  • BPMS Market Trends

What is Business Process Management?

A Business Process (BP) is a collection of related tasks, procedures, and structured activities that produce a specific product or service for a particular type of customer, intended audience, or user. Although a BP can be executed in all types of industries that provide services, products, and solutions, usually it is designed by industries that use information technology. Normally, a business process begins with a mission objective and ends with the accomplishment of the said mission objective.

Business Process Management (BPM) focuses on a company's performance by constantly improving and managing its business processes. From a managerial perspective, BPM sees processes as “organizational assets” that must be understood, managed, and improved to deliver value-added products and services to the company's clients and software users. Many believe that these processes can be enhanced through current technologies. Thus, BPM can be discussed further by seeing it from two different perspectives—people and/or technology.

Business Process Management is also a systematic approach for making an organization's workflow more effective, efficient, and adaptable in a constantly changing world, with constantly changing industries and technology. It is a set of activities (i.e., processes within a process) that accomplish a specific organizational or business goal. Sometimes the goal is simply to reduce human error or miscommunication.

A full service BPM suite has five basic components:

  • Process Discovery and Project Scoping
  • Process Modeling and Design
  • Business Rules Engine
  • Workflow Engine
  • Simulation and Testing

 Other BPM suites include:

  • Content Management
  • Collaboration Tools

Business Process Management has greatly evolved over the years. It is one of the breakthroughs for IT and business. With the growth of Internet accessibility, mobile devices, cloud services, computers, etc., industries work in parallel with current technology to improve their services and products. Some people even consider BPM as “the bridge between Information Technology (IT) and Business.”

History of Business Process Management

Although Business Process Management has been in existence for a long time—ever since the discovery of fire and trading—it was in the eighteenth century that Adam Smith gave a clear picture of processes by citing a pin factory as an example. Previously, production was dominated by handcrafted goods and performed by one person only. Adam Smith—through the pin factory—introduced the benefits of the division of labor, in which the business of making pins is divided into eighteen distinct operations, each performed by distinct hands. The result was an exaggerated increase in productivity by 24,000 percent compared with the practice of non-division of labor.

In the early 1990s, corporations all over the world started adopting re-engineering to restore competitiveness. According to Thomas Davenport (1993), a business process must include clearly defined boundaries, input/output, smaller parts and activities that are ordered in time and space, a receiver (customer), and the restriction that the transformation taking place within a process must add value for the customer. A business shift took place away from focusing on a product-oriented point of view (what is done) to focusing on the business logic of the process (how work is done).

Rummler and Brache (1995) introduced a new step in business evolution by focusing more on the organization's external customers. According to them, there are two types of processes—primary and support. Primary processes include all the activities that result in a product or service that is received by a customer, while support processes include all the activities that are not visible to the customer but are essential to the effective management of the business.

Finally, Henry Johansson et al. define “process“ as a set of linked activities that take an input and transform it to create an output: “The transformation that occurs in the process should add value to the input and create an output that is more useful and effective to the recipient either upstream or downstream.”

Nowadays, a business process is synonymous with the management of middleware or the integration of application software tasks. Initially, BPM was intended to automate business processes with the use of information technology, but it has been extended and has evolved into integrating human interactions with the use of technology.

Types of Business Process Management Suites

In a highly dynamic and ever-changing world, business conditions change every day. There is a need for a system that meets the requirements of businesses and quickly adapts to their needs. Everybody needs a system that improves the quality of end-to-end processes, and improves and supports continuous growth in processes. Here are some types of Business Process Management Suites (BPMS):

For Human Intensive Processes (or Human-centric Processes)

A human intensive process is one of the major types of processes that play a pivotal role in choosing the right suite. In this process, a lot of human interaction is needed for every step of the business application. It requires human judgment and intuition for decision-making during the individual steps of the business process. Some examples are:

  • Claims Processing
  • Loan Approvals
  • Travel Requests
  • Purchase Requests

Notice that this process deals with a lot of routing of work from one person to another. This process covers the following aspects with regard to the tasks carried out by humans:

  • How the Process Works
  • What Goes in and out of the Workflow
  • Monitoring Volume and Capacity
  • Deciding on Performers and Stakeholders

For System Intensive Processes (System-centric Processes)

A system intensive process is the second major type of process that plays a pivotal role when choosing the right suite. This process handles millions of transactions every day, which interact with packaged applications, custom applications, external applications, and very occasionally with humans. Some examples are:

  • Trade Reconciliations
  • Supply Chain Management
  • Line Provisioning in the Telecommunications Market

For Document Intensive Processes

A document intensive process requires human interaction in order to review documents for approval, enter data from documents into a back-office system, and make decisions. It is almost the same as a human intensive process. The difference is that actions are driven by information found in electronic documents and forms, scanned images, etc. This process complements document management. Some examples are:

  • New Account Opening
  • Invoice Processing
  • Industry-Specific Processes (e.g., Medical Records)

 For Decision Intensive Processes

A decision intensive process is a repeatable process whose conduct and execution are heavily dependent upon knowledge workers who play a specific role while performing decision-making tasks that interconnect to drive critical organizational outcomes. One example is the arduous process of government security clearances.

For Cloud Technology

While “on-premises” processes are still desired, there is an increase in “on-demand” and software as a service (SaaS) offerings that utilize cloud technology.

What Common Problems Does Business Process Management Solve?

BPM is not something that can be bought on the market. Applications and solutions can only be instrumental in accomplishing an organizational goal.

The common problems that BPM solves depend on where a person or organization is at the moment: 

  • Information Technology – BPM can help IT understand how a business really works.
  • Business – BPM opens the door to “buying a solution for our problem”, e.g.,  buying a better software tool.
  • Users – BPM removes the fear of asking for change.
  • Third Parties – BPM improves the interactions with other stakeholders.
  • Management – BPM contributes a new model that empowers people.

To put it in a different way, when a person is sick, the goal is not to buy medicine, but to get well. Therefore, the person may choose to buy medicine or other remedies to get better. BPM acts in the same way. It paves the way so that organizations accomplish their goals, but it does not prescribe anything (e.g., software to buy) as the only viable solution.

Other problems that BPM solves are: 

  • Removal of Routine Operations
  • Easier Cooperation between Business and IT
  • Reduced Level of Undesired Complexity
  • Improved Digital Operations

Key Business Process Management Suite Features

A Business Process Management Suite can be used as an instrument of a business process in accomplishing a goal. However, any organization or user should bear in mind that since it is only an instrument or tool, it doesn't do “BPM” in the long run or make everything error-free. Readers should bear in mind that BPM is still all about a set of activities that accomplish an organizational or business goal regardless of the software being used. The following are some of the features found in BPM suites:

Process Management – allows an organization to streamline its operations by automating, executing, and monitoring business processes from start to end.

  • Process Designer
  • Engine
  • Rules Engine

Knowledge Management - leverages information by managing an organization's documents and content, and facilitating employee interaction in a collaborative community.

  • Knowledge Management
  • Document Management
  • Collaborative Tools
  • Portal

Integrated Analytics – increases visibility by delivering extensive reports to managers on key business operations and process execution.

  • Process Analytics
  • Business Analytics

Selecting the Right Business Process Management Suite

As previously mentioned, buying and using a Business Process Management Suite is not exactly doing “BPM.” Rather, it is a tool or instrument that helps the process. BPM is a set of activities that accomplish a business goal regardless of software, application, or suite being used. Here are some things to look for when buying a BPMS, as well as a few questions to ask within the organization and to vendors before making a purchase:

1) Determine the scope of the process management needs:

  • What are the organization's critical processes?
  • Human-centric vs. System-centric?
  • How complex is the IT infrastructure?

2) Understand what the BPM essentials are, and determine additional advanced features that are still needed:

  • Does it provide accessibility to all known portals, e.g., smartphones?
  • Can it be easily accessed, managed, and controlled? 

3) From Steps 1 and 2, document the requirements and weigh priorities:

  • What is most needed now?

4) Short-list vendors:

  • Which vendor products meet the needs of your documented requirements?
  • How long have the vendors been selling or providing a BPM solution on the market?
  • Is it rated well by top firms and/or comparable firms?

5) Conduct vendor evaluations and engage in proofs of concepts:

  • What are the customer satisfaction rates?
  • What did customers say about the suite?

6) Others:

  • User-Friendly
  • Personalized
  • Scalable
  • Web-Based

Benefits of Business Process Management Suites

Here are some benefits of using a Business Process Management Suite:

  • Engages with your customers – e.g., customer engagement becomes part of a larger process that can be tracked
  • Simplifies operations – e.g., automates what needs to be automated
  • Makes change a competitive advantage
  • Cost efficiency – BPM is a driving strategy for maximizing cost efficiency
  • Business agility – demands for ultra-flexible tools that can be adapted to the business process
  • Compliance ease and visibility – e.g., building compliance into business practices
  • Staff satisfaction – e.g., motivates team members
  • Increases accountability – e.g., minimizes potential fraud
  • Improves reliability – e.g., can easily locate information
  • Avoids waste – e.g., identifies possible instances of waste and inefficiency
  • Protects company resources and information – e.g., staff safety and protection of company assets

Pricing

BPMS vendors are very reluctant to release pricing information publicly. Typically, these vendors sell a package complete with software, services, maintenance, and possibly a promise of upgrades, and then they apply discounts depending on how close the time of purchase is to the quarter end or year-end. Cloud-based BPMS vendors might disclose prices because the charges are per user and per month for their service. Unfortunately, many of these vendors still cling to the old ways of not disclosing their prices. Sometimes vendors provide a package to customers based on their knowledge of the customer's budget, even though it might not be the right “solution” at all to help them accomplish their business goal, since the price is the determining force behind the purchase. There are BPM consultants who cite approximate prices. The following are ballpark figures:

  • Small deal (foot in the door) – less than $100,000
  • Medium deal – $100,000 to $250,000
  • Enterprise deal – more than $250,000
  • Government-sized deal – more than $500,000

BPMS Market Trends

There is growth in the cloud computing realm, and many worldwide companies are poised to benefit from it. As more people and organizations move to cloud computing and use smartphones and other mobile devices to access information, so do business practices that were once done in the office. One of the capabilities of a cloud-based BPMS is its ability to reach everyone and extract the information needed in order to do a job. BPM has just created a new market of opportunities as enterprises realize that automation of processes is key to market growth. Apart from cost efficiency and IT improvements, investing in high-quality BPM solutions now could lead companies to optimize their approach to cloud and mobile trends and ensure progress with this technology as a primary component of operations.

Whether institutions opt for cloud-based BPM, “in-demand” BPM, or other preferences, Business Process Management is still all about business processes and activities that are intended to accomplish business goals. There may be applications and suites that work wonders, but at the end of the day, the entire process is still what everyone will focus on.

Automation cuts costs in many surprising ways. But human intervention, involvement, judgment, and intuition should always be on top of the process. Perhaps one of the disadvantages of too much automation and transforming of work through technology is the reduction of human interaction.