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Cisco

Vendor Information

Background

At Cisco (NASDAQ: CSCO) customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.

The concept of solutions being driven to address specific customer challenges has been with Cisco since its inception. Husband and wife Len Bosack and Sandy Lerner, both working for Stanford University, wanted to email each other from their respective offices located in different buildings but were unable to due to technological shortcomings. A technology had to be invented to deal with disparate local area protocols; and as a result of solving their challenge - the multi-protocol router was born.

Since then Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking - transforming how people connect, communicate and collaborate.

Products

 

Cisco UCS B-Series Blade Servers by Cisco

Enhance Performance with 2 and 4-Socket Servers

Based on Intel® Xeon® processor E7 and E5 product families, Cisco UCS B-Series Blade Servers work with virtualized and non-virtualized applications to increase:

  • Performance
  • Energy efficiency
  • Flexibility
  • Administrator productivity

Cisco UCS SmartPlays

Reduce data center costs with special offers on preconfigured UCS servers.

Enterprise-Class

Delivering performance, versatility, and density without compromise, the Cisco UCS B200 M3 Blade Server addresses the broadest set of workloads, from IT and web infrastructure through distributed database.

Designed to deliver performance, vertical scalability, and expandability, the enterprise-class Cisco UCS B420 M3 Blade Server is based on Intel's latest four-socket Intel Xeon Processor E5-4600 family. It addresses a broad range of workloads, from large virtual desktop infrastructure (VDI) enterprise resource planning (ERP) and customer relationship management (CRM) tasks to database workloads.

Enterprise-Critical

The UCS B460 M4 Blade Server provides industry-leading performance and enterprise-critical stability for memory-intensive workloads, such as large-scale databases, in-memory analytics, and business intelligence.

The UCS B260 M4 Blade Server delivers leading performance and enterprise-critical stability for memory-intensive workloads, such as database, virtualization, and consolidation applications.

The UCS B230 M2 Blade Server combines the performance and reliability of the Intel Xeon processor E7-2800 product family with up to 32 dual in-line memory module (DIMM) slots to:

  • Increase capacity for virtualization and data-set workloads with up to 512 GB of memory
  • Offer a more cost-effective memory footprint for less-demanding workloads
  • Improve virtualization performance and enable more virtual machines per server
  • Reduce CPU core and software license costs
  • Increase performance on memory-intensive workloads

The four-socket Cisco UCS B440 M2 High-Performance Blade Server offers new levels of scalability, performance, and reliability. The B440 M2 server is powered by the scalable performance and reliability of the Intel Xeon processor E7-4800 product family. It is designed to meet the needs of computing-intensive and enterprise-critical applications.

Scale-Out

The Cisco UCS B22 M3 Blade Server feature set offers price and performance to address a range of requirements, from IT infrastructure to Web 2.0 applications.

 

Cisco Unified Contact Center Enterprise by Cisco

State-of-the-Art Contact Center Capabilities

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.

Cisco Unified Contact Center Enterprise provides:

  • Delivery of each contact to the most appropriate resource anywhere in the enterprise
  • Comprehensive customer profiles using contact-related data
  • Segmentation of customers, and monitoring of resource availability
  • Routing to the most appropriate resource to meet customer needs and conditions
  • Presence integration to increase caller satisfaction through improved agent performance

With Cisco Unified Contact Center Enterprise, you can smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps single agents support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.

Each interaction is unique, and may require individualized service. For this reason, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.

 

Unified Contact Center Express by Cisco

Improve Productivity and Customer Experiences

Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.

Features and Capabilities

Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability, and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat, and social media inquiries.

Cisco Unified Contact Center Express offers:

  • Sophisticated call routing and comprehensive contact management capabilities
  • E-mail, Web Chat and social media integration
  • Automatic call distributor features, including conditional routing, call-in-queue, and expected-wait-time messages
  • Presence integration to help increase caller satisfaction through improved agent performance and expertise
  • Workforce optimization, including workforce management and advanced quality management
  • Next-generation historical and real-time reports and dashboards with flexible presentation options using Cisco Unified Intelligence Center
  • A mobile skill manager feature that helps enable skill management on the go

Primary Business Benefits Include:

  • Improved customer satisfaction and loyalty with comprehensive contact management
  • Improved workforce productivity so you can do more with less
  • Significant cost optimization with an easy-to-deploy, easy-to-use, all-in-one solution
 

Cisco Unified Intelligent Contact Management by Cisco

Unified Capabilities Improve Customer Service

Cisco Unified Intelligent Contact Management Enterprise uses a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to:

  • Virtualize contact center routing, reporting, and computer telephony integration across heterogeneous and distributed third-party automatic call distribution (ACD) and interactive voice response (IVR) systems
  • Interface with carriers' intelligent networks for prerouting and delegation of calls targeted to one or more contact centers
  • Segment customers and monitor resource activity and availability
  • Deliver each contact to the most appropriate resource anywhere in the enterprise
  • Profile each customer using contact-related data, such as dialed number and calling line ID
  • Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components

Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.

 

Cisco Packaged Contact Center Enterprise by Cisco

Easy-to-Install, Packaged Deployment Model

Cisco Packaged Contact Center Enterprise (Packaged CCE) is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements fit the boundaries of the solution can enjoy the advantages of the simplified management interface, smaller hardware footprint, and reduced time to install. These customers can also benefit from the comprehensive feature set of Cisco Unified Contact Center Enterprise and Cisco Unified Customer Voice Portal. The solution comes packaged with Cisco Unified Intelligence Center for comprehensive reporting and Cisco Finesse desktop software for an enhanced, next-generation desktop experience.

 

Cisco Cloud Email Security by Cisco

Discover the cost-effective convenience of a cloud-based solution. Cisco Cloud Email Security reduces your onsite data center footprint and provides high-availability email protection against the constant, dynamic, rapidly changing threats affecting email today. The solution is built on the same comprehensive platform that protects the email infrastructures of 40 percent of Fortune 1000 companies.

 

Cisco Email Security Appliance by Cisco

Industry-Leading Email Protection

Keep your critical business email safe from spam, malware, and other threats. Our industry-leading solution gives you faster, more complete email protection to stop email-based threats and provide continuous protection before, during, and after an attack.

Features and Capabilities

Real-Time Threat Intelligence

The Cisco Email Security Appliance (ESA) is powered by Cisco Security Intelligence Operations (SIO), our industry-leading threat intelligence organization.

Cisco SIO detects and correlates threats in real time using the largest threat detection network in the world. It monitors 100 TB of daily security intelligence, 1.6 million deployed security devices, 13 billion daily web requests, and 35 percent of worldwide email traffic.

Cisco SIO prevents zero-hour attacks by continually generating new rules that feed updates to the Cisco ESA. These updates occur every three to five minutes to provide industry-leading threat defense hours and even days ahead of competitors.

Advanced Malware Protection

ESA now includes Advanced Malware Protection (AMP), a malware defeating solution that takes full advantage of the vast cloud security intelligence network of Sourcefire (now a part of Cisco).

ESA delivers protection across the attack continuum—before, during, and after an attack—with malware detection and blocking, continuous analysis, and retrospective alerting. Users can block more attacks, track suspicious files, mitigate the scope of an outbreak and remediate faster.

Industry-Leading Performance

Cisco ESA offers.

  • Fast blocking of new email transported viruses
  • Best-in-class performance at stopping or encrypting sensitive outbound email
  • A superior spam capture rate (more than 99 percent) and few false positives (less than one in one million)
  • The industry's only proven zero-hour antivirus solution to date

Low Total Cost of Ownership

Cisco ESA provides:

  • Easy installation and management
  • Low network impact
  • Minimal ongoing administration
  • 10 JD Powers award-winning security support centers globally, with 24-hour support available

Long-Term Focus

  • Cisco financial commitment to security investment and innovation
  • Flexible deployments: on premises, cloud, hybrid, and virtual deployments
  • Superior ability to scale threat analysis as global data explodes

 

 

Cisco Content Security Management Appliance by Cisco

Centralize Email and Web Security Management

The Cisco Content Security Management Appliance (SMA) centralizes management and reporting functions across multiple Cisco email and web security appliances. It simplifies administration and planning, improves compliance monitoring, helps to enable consistent enforcement of policy, and enhances threat protection.

Features and Capabilities

Centralized Management and Reporting

The Cisco SMA simplifies administration by publishing configurations from a single management console to multiple Cisco email and web security appliances. You can manage updates and settings centrally on the Cisco SMA console rather than on the individual appliances. Alternatively, organizations can dedicate specific appliances to individual applications in high-volume deployments.

Fully integrated reporting consolidates real-time traffic data from multiple Cisco email and web security appliances. Here are some of the primary features of Cisco SMA.

Message Tracking

Message tracking aggregates data from multiple Cisco email security appliances, including data categorized by sender, recipient, message subject, and other parameters. Scanning results, such as spam and virus verdicts, are also displayed, as are policy violations.

Web Tracking

Web tracking maintains a record of individual web transactions, with information such as IP address, username, domain name, time accessed, and other details. You'll also get visibility into employee use of Web 2.0 applications, such as Facebook, YouTube, and instant messaging.

Web Reporting

This feature aggregates web tracking information in real time and displays it in a high-level, easy-to-use graphical format. Reporting functionality helps administrators determine the websites, URL categories, and applications that employees can access on company devices.

Compliance Monitoring and Enforcement

Centralized reporting and tracking helps to determine which users are in violation of acceptable use policies. It also:

  • Identifies policy infractions across any department or site
  • Monitors the use of Web 2.0 applications such as Facebook and YouTube
  • Tracks visits to URLs in categories such as "gambling" or "sports"

By centralizing the management of multiple appliances, administrators can enforce consistent acceptable use policies across the organization.

Enhanced Threat Protection

The Cisco SMA delivers a comprehensive view of security for greater threat intelligence, defense, and remediation. That includes centralized management of email spam quarantine, comprehensive threat monitoring across multiple web security gateways, web reputation scoring, and botnet detection. The SMA's reporting capabilities can also be used to identify and address key activities and trends for data loss prevention (DLP) and remediation.

 

ASA 5500 Series Next-Generation Firewalls by Cisco

Security Without Compromise

The Cisco ASA 5500-X Series helps organizations to balance security with productivity. It combines the industry's most deployed stateful inspection firewall with comprehensive, next-generation network security services, including:

  • Visibility and granular control of applications and micro-applications, with behavior-based controls
  • Robust web security
  • Advanced threat protection with a comprehensive, highly effective intrusion prevention system (IPS)
  • Highly secure remote access
  • Protection from botnets
  • Proactive, near-real-time protection against Internet threats

Wide Range of Sizes and Form Factors

Protect networks of all sizes with MultiScale performance and a wide range of form factors. Cisco ASA 5500-X Series Next-Generation Firewalls are available as:

  • Scalable, standalone appliances for branch offices, midsize businesses securing the Internet edge, and enterprise data centers
  • High-performance blades that integrate with the Cisco Catalyst 6500 Series Switches
  • Virtual instances to provide enterprise-class security for private and public clouds

Proven, Enterprise-Class Platform

All Cisco ASA 5500-X Series Next-Generation Firewalls are powered by Cisco Adaptive Security Appliance (ASA) Software, with enterprise-class stateful inspection and next-generation firewall capabilities. ASA software also:

  • Integrates with other essential network security technologies
  • Supports Cisco TrustSec security group tags (SGTs) and Identity-Based Firewall for enhanced user ID awareness
  • Enables up to eight ASA 5585-X appliances to be clustered, for up to 320 Gbps of firewall and 80 Gbps of IPS throughput
  • Delivers high availability for high-resiliency applications

 

 

Cisco Intrusion Prevention System (IPS) Products by Cisco

Cisco ASA 5500 Series IPS Solution

  • Obtain market-leading intrusion prevention with firewall, VPN, and optional content security
  • Protect small business to large enterprise networks at the Internet edge, campus, and data center
  • Reduce operational and deployment costs, and achieve up to 10 Gb inspection performance
  • Get integrated security in a desktop or 1-2 rack-unit (RU) form factor

Cisco IPS 4500 Series Sensors

  • Data center specific protection for servers, databases.
  • Continuously defends critical servers, reducing emergency patch fire drills and IT expenses
  • Context-aware IPS correlates broadest set of attacker, victim, attack information for increased accuracy

Cisco IPS 4300 Series Sensors

  • One rack-unit form factor designed for edge, campus, and branch environments
  • Performance ranges from 350 Mbps to 2 Gbps
  • Context-aware IPS with fail open capabilities and redundant power for increased accuracy and reliability.

Cisco IOS Intrusion Prevention System (IPS)

  • Software-based, inline intrusion prevention for Cisco Integrated Services Routers
  • Branch-intrusion prevention capabilities integrated into the Cisco IOS platform
  • Reduced operational and deployment costs; no additional hardware required

 

 

Cisco WebEx Social by Cisco

Add the Power of Social to Company Collaboration

Cisco WebEx Social is an enterprise collaboration platform that combines the power of social networking, content creation, and real-time communications. Employees can quickly connect with the people and resources they need to get work done. WebEx Social helps break down organizational silos with easier collaboration across departments and geographies.

Features and Capabilities

  • Unified post
  • Bidirectional email notification
  • Enterprise social networking
  • Unified communications integration
  • Personalized user experience

 

 

Cisco ISA500 Series by Cisco

Integrated Internet and Unified Threat Management

Small- and medium-sized businesses need a simple, affordable, and easy-to-deploy solution that provides safe Internet access without disrupting business productivity. The Cisco Small Business ISA500 Series Integrated Security Appliance is an all-in-one solution that meets these requirements. It offers flexible Internet redundancy, comprehensive security, and very easy-to-use configuration flows.

Features and Capabilities

The ISA500 offers the combined benefits of comprehensive unified threat management (UTM) enhanced security, easy-to-use design, and superior threat intelligence. This keeps your organization more secure, and increases both uptime and employee productivity. It also reduces operational costs and the risk of business disruption.

Optimized specifically for small and medium-sized businesses, the ISA500 is an affordable and easy-to-use solution that can be set up in minutes to start protecting your business. It offers the following features and capabilities:

Comprehensive UTM Security

  • Reduces the risk of disruption
  • Safeguards against attacks and threats with stateful, zone-based firewall, network reputation, and intrusion prevention system (IPS)
  • Prevents and protects users from accessing dangerous websites with Cisco web reputation
  • Detects and blocks widespread malware with gateway antivirus
  • Supports multiple security policy profiles so an administrator can apply different security policies for different groups of users
  • Provides superior threat protection with Cisco Security Intelligence Operations (SIO)

Improved Productivity

  • Offers highly secure remote office and out-of-office users communication with Cisco site-to-site and remote access VPN (Cisco AnyConnect client)
  • Prevents and protects users from accessing improper websites and content with Cisco web URL filtering
  • Prevents access to non-business applications using application control
  • Helps you prioritize voice or business applications with quality of service (QoS) feature
  • Keeps businesses running during outages with WAN redundancy

Simplified Use and Cost-Effectiveness

  • Provides an affordable all-in-one solution
  • Offers simplified configuration, set-up wizards, and navigation flows
  • Provides cloud-based and on-box reporting

 

 

Cisco TelePresence MX Series by Cisco

Turn Meeting Rooms into Video Collaboration Hubs

The MX Series allows you to turn any conference room into a video collaboration hub—connecting teams, customers, and partners face-to-face at a moment’s notice. Two MX Series product lines—the MX700 and MX800 Series performance line and the MX300 and MX200 Series value line—give you great flexibility to deploy and scale video with the needs of your business.

Features and Capabilities

Cisco TelePresence MX700 and MX800 Series

Cisco TelePresence MX700 and MX800 systems represent the performance line within the Cisco portfolio of integrated video collaboration room systems. They offer a superior video and audio experience. The systems combine beautiful design and powerful functionality into an all-in-one solution for medium-to-large meeting rooms.

MX700 and MX800 can transform your meeting room experience—whether in connecting teams worldwide or in local meetings with a focus on content. The MX700 and MX800 Series are ideal for team-based collaboration, boardrooms, meeting rooms, and video-centric rooms:

  • The MX800 features a single, 70-inch LED screen for a people-focused experience
  • The MX700 features dual 55-inch LED screens for a people-plus-content or person-to-person experience
  • Choose a powerful 1080p60, 20x total zoom single camera or an optional, intelligent dual-camera, speaker-tracking solution
  • Intuitive Cisco TelePresence Touch 10 provides an easy-to-use interface
  • Wall mount or floor stand (free-standing and wall-secured floor stand options)

Cisco TelePresence MX200 and MX300 G2 Series

The MX200 and MX300 Series feature the first-generation MX200 and MX300, as well as the redesigned second-generation MX200 G2 and MX300 G2 systems. All products in this series represent the value line within the Cisco video collaboration room endpoints.

This line of product offers easy installation and deployment, and cost efficiency for broad scale and ease of use. Place the MX200 or 300 Series device where you want it, plug it in, type in user credentials, and start making video calls in about eight minutes. The MX200 and 300 Series are designed for small-to-medium meeting rooms and spaces.

Additional capabilities include:

  • Cisco TelePresence Touch 8 interface (first-generation series) and the new, larger Touch 10 interface (G2 series)
  • Dual display for an optimal content viewing experience
  • Four-way embedded Cisco MultiSite option for easy multiparty calling without the need for a multipoint control unit (MCU)
  • Modern, sleek, and approachable design to increase aesthetic appeal and usability
  • Auto-provisioning and intelligent self-configuration makes the MX Series easy for IT to install on the network.

Cisco TelePresence MX200 and MX300 systems are designed and priced to bring the benefits of telepresence to more teams and meeting rooms. It's an ideal way to broadly deploy the Cisco TelePresence experience throughout your organization, or make your first move into life-like video communications.

High-Quality Global Service

Cisco manages service globally to provide a reliable experience and consistent support in more than 120 countries. This makes large-scale global deployments of the MX200 and MX300 Series easier to achieve.

 

 

WAAS Appliances by Cisco

High Performance and Enterprise-Wide Scalability

Recent additions to the Cisco WAAS portfolio extend WAN optimization across branches, data centers, and clouds. The latest wide area virtualization engines can support up to 150,000 TCP connections and 2-Gbps optimized WAN throughput, delivering an optimal user experience and high availability. Benefits include:

  • Five times the performance and three times the scale of previous appliances
  • Four times the virtual services density, supporting up to six virtual blades
  • Reduced solution footprint, down to one-third of the previous footprint
  • Simplified IT deployment and maintenance

 

 

WebEx by Cisco

Meet, collaborate, and share in a whole new way. It's easy to prepare because everything you need is in one place. Share anything on your computer and generate ideas fast. Next steps are crystal clear. That's WebEx Meetings.

Come prepared

Your meeting invite links everyone to Meeting Spaces, where you've posted your agenda and all the files your group will need. Everything's in one place. Ideas take shape before the meeting even starts, as you review, comment, and chat. When the meeting begins, everyone's ready.

Up close and HD personal

Watch your colleague's face light up. Observe your client's reaction to each comp. In a WebEx video conference, you can choose full screen with high-definition video, or see up to seven people at a time. The current speaker is always highlighted dynamically, so you'll know who's doing the talking.

WebEx goes with you!

On the move? No problem! WebEx Mobile for iPhone, iPad and Android allows you to host or attend a meeting wherever you are. If you've got internet access, you’ve got WebEx. And the app is free!

Keep it going

The meeting ends but your project doesn't. Assign next steps and follow up in the Meeting Space. Use chat to stay in touch and discuss further. Share new files and comment, review recordings and notes. You'll see updates on your Home page. Your secure Meeting Space will be there for all of you as long as you need it.

WebEx for your whole company

WebEx Meetings Enterprise can be tailored to meet your company's needs. With full administration and policy control, it's easy to manage. The single sign-on option keeps it simple for users and easy for IT.

 

Cisco Web Security Appliance by Cisco

One Appliance - Complete Web Security

Get advanced threat defense, advanced malware protection, application visibility and control, insightful reporting, and secure mobility. The Cisco Web Security Appliance (WSA) combines all of these forms of protection and more in a single solution. The WSA also helps to secure and control web traffic, while simplifying deployment and reducing costs.

Features and Capabilities

Advanced Threat Defense

The Cisco WSA is powered by Cisco Security Intelligence Operations (SIO), our industry-leading threat intelligence organization. Cisco SIO detects and correlates threats in real time using the largest threat detection network in the world. It monitors 100 TB of daily security intelligence, 1.6 million deployed security devices, 13 billion daily web requests, and 35 percent of worldwide email traffic.

The Cisco WSA uses multiple layers of anti-malware technologies and intelligence from SIO updated every three to five minutes. It protects against hidden threats by analyzing every piece of web content accessed by the user, from HTML to images and Flash graphics.

Advanced Malware Protection

The Cisco WSA now includes Advanced Malware Protection (AMP), a malware-defeating solution that takes advantage of Cisco SIO and the vast cloud security intelligence network of Sourcefire (now a part of Cisco).

It delivers protection across the attack continuum—before, during, and after an attack—with malware detection and blocking, continuous analysis, and retrospective alerting. Users can block more attacks, track suspicious files, mitigate the scope of an outbreak, and remediate faster.

Granular Acceptable Use Controls

Our WSA gives businesses complete control over how end users access the Internet. By identifying hundreds of applications and more than 150,000 micro-applications, the WSA helps administrators create policies that match the nuanced business needs of today. Specific features such as chat, messaging, video, and audio can be allowed or blocked, according to the requirements of businesses and users—without the need to block entire websites.

Vital Data Loss Prevention (DLP)

Using onboard DLP capabilities, administrators can create content control rules based on context. The Cisco WSA also integrates, using Internet Content Adaptation Protocol (ICAP), with DLP solutions from leading vendors. This helps to ensure consistent enforcement of DLP policies and deep content analysis.

Flexible Deployment

Cisco currently delivers the broadest set of web security deployment options in the industry. The Cisco WSA simplifies security with a high-performance, dedicated appliance. The Cisco Web Security Virtual Appliance (WSAV) helps businesses deploy web security wherever and whenever it's needed.

The WSAV offers all the same features as the WSA, with the added convenience and cost savings of a virtual deployment model. That includes instant self-service provisioning.