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Newgen Software

Vendor Information

Background

Newgen Software is a pioneer in the Digital Transformation space. For over two decades organizations have relied on Newgen’s innovative technologies and solutions to drive smarter business decisions. Newgen through its proven Business Process Management, Enterprise Content Management and Customer Communications Management platforms brings about the perfect amalgamation of information / content, technology and processes; the building blocks of Digital Transformation. Newgen’s commitment is towards enabling clients achieve greater agility when it comes to transforming processes, managing information, enhancing overall customer satisfaction and driving enterprise profitability. This philosophy and commitment forms the guiding fundamentals of the organization’ and the basis of its Mission and Vision.

Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise Content Management (ECM), and Customer Communication Management (CCM) solutions. With a global footprint of 1000 installations in over 50 countries, the company is credited with large, mission-critical deployments at the world’s leading banks, insurance firms, BPOs, healthcare organizations, government agencies, telecom companies, and shared service centers.

Products

 

OmniFlow iBPM Suite by Newgen Software

OmniFlow Intelligent Business Process Management (iBPM) suite strategically orchestrates advanced technological tools to model, deploy and manage mission-critical business processes that span multiple enterprise applications, corporate departments, and business partners. This platform independent Business Process Management suite from Newgen has seamless integration capabilities, allowing it to be introduced to any existing IT infrastructure. It allows businesses to grow and innovate through improved business insights, greater process control and enhanced customer experience.

OmniFlow Intelligent Business Process Management (iBPM) suite thrives on 4 inherent capabilities to transform businesses across industries:

  • Integration

State of the art integration capabilities with any third party Enterprise Content Management engine including OmniDocs ECM suite to seamlessly manage all enterprise content. It can also be introduced to any enterprise application or middleware through ESBs (Enterprise Service Bus)

  • Collaboration

Collaborative platform for designing/modeling efficient business processes and creating smarter rules that define operational workflows. It leverages various social platforms and a unique ‘Chat’ functionality to bring together the domain experts, business leaders and process stakeholders.

  • Analytics

Advanced analytics engine that lends businesses a distinct competitive edge by driving operational innovation and unique strategic initiatives. It allows businesses to monitor real-time process performance and track dynamic market movements to make smarter, well-informed decisions.

  • Agility

Agile solution architecture allows businesses to quickly adapt to market conditions by triggering real-time response mechanism to meet dynamic customer demands. It fosters an environment of continual process improvement and adaptability.

OmniFlow Intelligent Business Process Management (iBPM) suite comes with a comprehensive Dynamic Case Management functionality, allowing systematic collaboration of individuals and processes in a structured or ad-hoc manner to support non-standardized, unpredictable processes. Newgen also offers BPM on Cloud to support the dynamic business needs of growing businesses.

 

OmniDocs ECM Suite by Newgen Software

The OmniDocs Enterprise Content Management (ECM) Suite addresses end-to-end customer requirements managing enterprise content lifecycle, right from creating, capturing, managing, delivering and archiving large volume of documents. OmniDocs Enterprise Content Management (ECM) simplifies storage of enterprise content through a highly scalable, secure and unified repository. It provides access to enterprise content directly and through integration with business applications.

OmniDocs supports centralized enterprise content storage along with rights based archival. Content can be captured through centralized or distributed scanning with policy based content upload. OmniDocs drives enterprise content management by managing the complete lifecycle of documents through records retention and retrieval policies. Its allows exhaustive document and folder searches based on date, indexes and general parameters as well as full text searches of image and electronic documents.

The OmniDocs Enterprise Content Management Suite helps organizations create a flexible and extensible information management strategy.It drastically reduces time to information. The suite is available on premise and on cloud.