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Salesforce.com

Vendor Information

Background

Salesforce.com

Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

And thanks to the cloud, all of it comes with low cost, low risk, and fast results. Our 100,000+ successful customers tell the story best.

Products

 

Service Cloud by Salesforce.com

Always on, always connected.The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

 

Sales Cloud by Salesforce.com

Bring your CRM to the future.

MOBILE

Now, Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere.

 

Salesforce ServiceCloud by Salesforce.com

Always on, always connected.The future of customer service is here.

Built on the Salesforce1 Platform, Service Cloud allows you to deliver revolutionary customer service from anywhere, anytime, on any device. So you can embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are.

Whether you're on your desktop or on the go, you have everything you need to be more productive, resolve more cases, and satisfy your customers.

The world's #1 customer service app.

BE MULTI-CHANNEL

Connect agents to customers through the agent console and deliver amazing service on every channel.

GO MOBILE

Go where customer service has never gone before. Inside mobile apps.

CREATE COMMUNITIES

Create rich, vibrant communities where customers help each other and themselves.

 

Desk.com by Salesforce.com

Offer customer service at the speed of your business.

With Desk.com, small businesses can quickly start offering personalized service on every channel. Agents move faster, so they can spend more time making more customers happy. And with smarter decision-making and easy integration with everything that’s important to you, Desk.com will help you grow, fast.

Desk.com features

MAKE AGENTS MORE PRODUCTIVE

With Desk.com, small businesses can quickly start offering personalized service on every channel. Agents move faster, so they can spend more time making more customers happy. And with smarter decision-making and easy integration with everything that's important to you, Desk.com will help you grow, fast.

PROVIDE ALWAYS-ON SUPPORT

Handle cases and interact with customers whenever you want, wherever you are. With Desk.com’s mobile app, you can see detailed insights and run your entire service operation from your mobile device.

SPEED YOUR DECISION-MAKING

Dashboards give you actionable insights on overall business and agent performance at a glance. Quickly analyze, strategize, and optimize your entire customer service operation — from any device.

HELP CUSTOMERS HELP THEMSELVES

Customers like to solve their own problems, and now they can with self-service sites that are mobile-optimized to make finding answers fast and easy. Simple content management and branding tools let you make your site completely on your own.

SCALE THROUGH GROWTH

With Desk.com’s flexible pricing, everyone in your company can pitch in to help customers during busy times. And when your need for customization grows, you can easily migrate to Service Cloud.

INCREASE TRANSPARENCY

Easily share customer data between Desk.com and other critical business apps. Extend your customer views with Salesforce integration so sales and support can deliver an outstanding customer experience every time.

 

 

Chatter by Salesforce.com

Be more productive with collaboration at the heart of your business.

Chatter is the leading enterprise social network that allows teams to take action and sync up like never before. And because it's built on the Salesforce1 Platform, you can create custom actions and deploy instantly to every desktop and device, and access any app from a fast, easy-to-use social feed.