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Amdocs

Vendor Information

Background

UNLEASH THE POWER OF EXPERIENCE

Consumers expect immediate and constant connectivity to personalized services, information and applications. Empowering customers to take control of their experiences in real time, across any channel, network, service or device requires service providers to reshape their BSS, OSS and network domains. Amdocs Customer Experience Systems redefines the service providers' operating environment by delivering real-time integration from the device to the network, removing traditional barriers to service and system convergence and enabling enriched customer experiences.

As the market leader in software and services for service providers in the communications, media and entertainment industry, Amdocs has a more than 30-year track record of ensuring service providers' success and embracing their biggest challenges. Our extensive product portfolio and wide-range of proven services enable service providers to simplify and personalize the customer experience, harness and capitalize on the data explosion, stay ahead of the competition with new digital services and improve operational efficiency.

Products

 

Amdocs Customer Management by Amdocs

IT'S ALL ABOUT THE CUSTOMER EXPERIENCE

Service providers today are facing intense competitive challenges from other operators, over-the-top (OTT) players and device manufacturers. The only way service providers can retain and grow their customer base is by creating differentiation via a simplified customer experience across all assisted and unassisted channels. The Amdocs Customer Management portfolio is geared to help service providers optimize their current sales and service processes, as well as leverage valuable customer insight to proactively address emerging issues before they reach customers.

In the past, many service providers were focused on differentiating their network quality, attractive pricing or the cool devices they offered. Today, most service providers understand that these aspects, while important, do not guarantee customer satisfaction and loyalty. The only way to stay ahead of traditional competitors, as well as the new breed of competitors (OTT application developers such as Viber and Skype; device manufacturers, such as Apple and Samsung, etc.) is by delivering a great customer experience. And since the world of communications has become a blizzard of choice with complex combinations of products, services and applications, the best way service providers can differentiate is by simplifying the customer experience.