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Unify

Vendor Information

Background

Unify, formerly Siemens Enterprise Communications, is a global communications software and services company. Our new name reflects perfectly what we do: we unify our customers’ communications systems. By synchronizing technologies, creating an engaging user experience and weaving communications seamlessly into the way businesses operate, we empower an increasingly mobile workforce to work better together. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective efforts, energizes the business and drives better performance.

Born out of the engineering DNA of Siemens, Unify builds on a heritage of product reliability, innovation, open standards and security to provide integrated communications and networking solutions for 75% of the Global 500. With the introduction of Project Ansible, Unify is leading the market with its vision of a dynamic communications and collaboration platform. Unify is a joint venture of the Gores Group and Siemens AG.

Products

 

OpenScape Cloud Contact Center by Unify

A world-class contact center can be essential to sales and support operations. It can offer you a sustainable competitive advantage. Now it’s available on demand.

With OpenScape Cloud Contact Center, you can run a call center without the costs and in-house expertise that other solutions require. Instead of IT, you can focus on your business and its success.

Protect your traditional call center with a hot standby in the cloud.

Add new capabilities to your business or support your existing contact center with an on-demand solution that will ensure business continuity—all without having to purchase, install, integrate, maintain and support everything. With our top-rated cloud contact center platform, we can help you achieve your business results at a substantially lower cost of ownership.

  • Skills-based routing and reporting of inbound and outbound phone, email, chat and social media
  • Integrated IVR (DTMF or speech recognition) with drag-and-drop GUI application development
  • Predictive, progressive, and preview outbound dialing with campaign management
  • Workforce Optimization: Voice & Screen Recording, Quality Management, Workforce Management, eLearning, Customer Surveys
  • Pre-packaged and custom CRM integrations
  • Overlays any existing communications platform
 

OpenScape Contact Center by Unify

Enhance your customer relationships with every interaction.

Do these challenges sound familiar?

  • High abandoned call rates
  • Low first-contact resolution
  • Missed service level targets
  • High agent turnover
  • Low customer satisfaction

OpenScape Contact Center meets and beats those challenges by helping you keep pace with customers’ demands, giving you a competitive edge. It’s designed to maximize first-contact resolution through intelligent skills-based routing, along with built-in expert presence and collaboration tools.