Increase customer satisfaction and reduce cost by empowering customers for self-service.
Knowledge base for customers
Share tips, tutorials and troubleshooting literature to help customers self service themselves. This will reduce servicing costs significantly and also improve customer satisfaction.
Capture service requests
Capture service requests directly from the self-service portal, resolve them at a faster rate and share updates with the customers on the self service portal.
Display sales offers
Based on the customer's profile, product holding, purchase patterns etc. display sales offers and provide a fast track fulfilment process. This will boost cross selling opportunities.
Capture sales leads/referrals
Capture sales leads through the self-service portal and assign them to the concerned teams. Keep the customer updated on the fulfilment status.
Announcements and notifications
Important announcements and notifications can be shared with the customers to increase trust.
100% UI-based customizable layouts
Easy-to-use and customizable layouts based on customer segment to increase user adoption.
Easy to use admin panel
Control access permissions, layouts and information available to the customers through a simple interface.
Driven by a Passion for Excellence
CRMnext is the No.1 Commutable Cloud customer relationship management solution company. It is available on both, public cloud and private cloud, providing a flexible ownership model as per business needs. It has many successful implementations of 40,000+ users each making it the preferred choice solution for large enterprises looking to create a common strategy execution platform.
CRMnext has established technology and practice leadership in multiple industry verticals to help its customers boost profitability by improving all customer related processes. It works closely with its customers, leveraging their extensive cross-domain expertise to enhance business efficiency by improving processes and practices.
It has set benchmarks in the CRM industry with innovations like Autobot upgradesTM, Autonoma integrationTM and Shape-shifting architectureTM which has brought paradigm shift in the implementation, ownership experience and TCO of CRM solutions.
It is committed to deliver excellence by becoming the preferred CRM partner for its customers and No.1 employer for its associates.