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SAP Contact Center

by SAP

Product Information  

SAP Contact Center

Category: Contact Center Automation

Product Description

Deliver speedy, reliable, and consistent customer service via SAP Contact Center (formerly SAP Business Communications Management). Use robust call center and multi-channel functionality to efficiently connect customers with the right agents and information at the right time. Improve contact routing and enable self-service with interactive voice response (IVR).

  • Engage customers with personalized customer service
  • Boost contact center efficiency with an advanced communications solution
  • Take advantage of interactive voice response (IVR)
  • Connect all sites, employees, and even remote workers with one communications solution
  • Monitor and adapt your customer service operations in real time

 

Vendor Information

Background

SAP is at the center of today’s technology revolution, developing innovations that not only help businesses run like never before, but also improve the lives of people everywhere. As the market leader in enterprise application software, we help companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 251,000 customers to operate profitably, adapt continuously, and grow sustainably.