Request an Advisor
Get Listed

Help Scout

by Help Scout

Product Information  

Help Scout

Category: Help Desk Software

Product Description

Increase productivity with Workflows

Automate one or more actions with some basic if/then logic. There are endless ways Workflows can help your support team ...

Automate Actions

"If the subject line contains invoice,assign the email to Julie and add the billing tag."

Send Bulk Replies

"For all conversations tagged issue-123, email the customer and close the conversation."

Create Custom Views

"If active conversations go 24 hours without a reply, add them to the Overdue folder."

Keep everyone on the same page

 Tags

Use them to categorize conversations, monitor trends & trigger Workflows 

Saved Replies

Answer common questions and keep the message personalized 

Notes

Delegate and communicate privately with a team member

Relationship history right where you need it

Every customer has an auto-populated, editable profile including their entire history with your company. It can even sync with your CRM.

Integrate Live Chat

Help Scout seamlessly integrates with services like Olark and Snap Engage so that every chat is automatically stored in the customer's profile. Phone Calls & Voicemails

50+ voicemail services are supported out of the box. Logging phone calls is quick and easy too.

Vendor Information

Background

The seeds for Help Scout were planted in 2005, when the founding team started a small web design company. Through work with companies large and small, along with building a couple products, we learned a lot about small businesses, web apps and how to connect them to make customers happy. One pain point we wanted to solve was a simple way for teams to share an email inbox, which lead us to Help Scout.

The company got a big boost in early 2011, moving from Nashville to Boston and participating in the TechStars startup accelerator.

Help Scout launched publicly in April, 2011. The Boston technology community has been incredibly supportive and made us a (much) better company. The company raised $800k in seed funding from angel investors and is now profitable.

Today several thousand companies use Help Scout on a daily basis to deliver personalized customer support at scale. The vision hasn't changed; our extraordinary passion for small businesses drives the product forward. If customer service is mission critical in your business, we designed Help Scout for you.